Manage subscription

View, upgrade, downgrade, or cancel your Cavuno subscription at any time. Everything is self-serve from Settings → Billing in your dashboard. Changes to an existing subscription happen in the secure Stripe billing portal, which opens from the buttons on that page.

Before you begin

You need Owner access to the Cavuno account and access to the email address used for its Stripe customer. Before downgrading, compare your current active jobs, Email subscribers, and team seats with the lower plan's allowances. Email subscribers counts live job-alert and matching-email streams; waitlisted people do not count. See Plans and pricing.

View your current plan

Go to Settings → Billing to see your current plan, its price, and how much of your active jobs, Email subscribers, and team seats allowance you are using.

Upgrade or downgrade your plan

If you are on the free plan with no subscription yet:

1. Go to Settings → Billing
2. Choose the plan you want and complete checkout

If you already have a paid subscription, plan changes happen in the Stripe billing portal:

1. Go to Settings → Billing
2. Click Manage billing to open the Stripe billing portal
3. Change your plan there and confirm

Upgrades take effect immediately, and Stripe charges the prorated difference right away. Downgrades apply at the end of your current billing cycle.

Cancel your subscription

There is no cancel button inside the Cavuno dashboard itself. Cancellation happens in the Stripe billing portal:

1. Go to Settings → Billing
2. Click Manage billing to open the Stripe billing portal
3. Cancel your plan from the portal and confirm

Your access continues until the end of the period you have paid for. After that your board is hidden from the public. We keep your board and data for one year, so you can reactivate any time within that window.

Verify the subscription change

For an upgrade, return to Settings → Billing and confirm the new plan name and higher usage allowances are shown. For a downgrade or cancellation scheduled for the end of the billing period, confirm the Stripe portal shows the pending change and its effective date; Cavuno continues to show the current plan until that date. Keep the portal confirmation or invoice if you need a record of the change.

For example, if you schedule a downgrade during a monthly billing period, the portal should show the lower plan and the date it takes effect while Cavuno continues to show the current plan until that date.

Why the sidebar still says Upgrade

The plan pill at the bottom of the dashboard sidebar shows your plan name on the left and an Upgrade shortcut on the right. The shortcut is there on every paid plan, so it stays after you upgrade. For example, after upgrading to Starter the pill reads Starter plan with Upgrade next to it. Clicking it opens a comparison between your current plan and the next plan up. It does not mean your payment or upgrade failed.

To confirm your upgrade, read the plan name on the pill, not the Upgrade label. If it shows the plan you paid for, the upgrade is active and its allowances apply. Settings → Billing shows the same plan name and your usage against the new allowances.

The pill looks different in a few cases:

• Nearing limit in orange when your active jobs or Email subscribers pass 75% of your plan's allowance
• Exceeded limit in red when you reach or pass an allowance
• Starter trial with a days-left countdown while a trial is running
• Free plan with only an arrow icon on the Free plan

Other upgrade prompts in the dashboard are tied to features your plan does not include. On Starter, for example, removing the powered by Cavuno footer and sending email from your own domain show an upgrade prompt because they need Basic or above. After you upgrade, turn the link off in Settings → Features. See Remove the Powered by Cavuno link and Plans and pricing.

Troubleshoot a missing change

If the portal confirms an immediate upgrade but the sidebar plan pill or Settings → Billing still shows the old plan name, refresh the dashboard after a few minutes and confirm you changed the subscription for the same Cavuno account. If a scheduled downgrade or cancellation is missing from the portal, do not assume it was saved—repeat the change and keep the confirmation. Contact support with the account, portal confirmation, and invoice reference if the two systems remain inconsistent.

Paid plan active but board offline

If Settings → Billing shows an active paid plan but the public board says it is temporarily offline:

1. Confirm the plan name belongs to the same board whose URL you opened. Each board has its own subscription.
2. Open Settings → Features and check Enable password protection. A password prompt means the board is protected; it is different from the temporarily-offline page. Turn protection off if the board should be public.
3. Open the board URL in a signed-out or private browser window. A signed-in operator session can make a protected board look available when visitors cannot reach it.
4. Refresh Settings → Billing and the public URL after a few minutes.

If the paid plan still appears active while the signed-out public URL remains temporarily offline, do not cancel or buy the plan again. Contact support with the board URL, the plan name shown in Billing, the approximate time you checked, and a screenshot of the offline page. The subscription and public-access state need to be reconciled by the team.

Pause your subscription

There is no pause option. If you need a break, cancel from the billing portal and resubscribe later. Because your board and data are kept for a year after cancelling, reactivating picks up where you left off.

Reactivate your subscription

If you cancelled and changed your mind, go to Settings → Billing and choose a plan again. As long as you resubscribe within a year of cancelling, your board comes back as it was.

Plan limits

Each plan sets limits on active jobs, Email subscribers, and team seats. See Plans and pricing for the full list. If you are approaching a limit, upgrading raises it. The active jobs limit pauses backfill and dashboard publishes only — paying customers are never blocked from posting through your public form.