How do I turn on tax collection?

Activate Stripe Tax in your own Stripe Dashboard and add the tax registrations for the places where you are registered to collect. Cavuno detects that your account is tax-active and starts adding tax to your checkouts automatically. There is no separate tax switch inside Cavuno, because activating Stripe Tax on your account is the signal.

Why is no tax being added for some buyers?

Stripe Tax only collects in jurisdictions where you hold an active registration. Where you are not registered, no tax is added and the checkout still completes normally. To collect in more places, add the relevant registrations in your Stripe Dashboard.

How do business buyers avoid being charged VAT they can reclaim?

EU and UK business buyers can enter a valid VAT or tax ID at checkout. For card checkouts the field appears automatically when tax collection is active. For invoice billing the buyer enters it on the submission billing step. Where the rules apply, the sale is reverse-charged and no VAT is added.

Who is responsible for the tax that is collected?

You are. Every board checkout is a direct charge on your own connected Stripe account, so you are the merchant of record. The registrations, the filing, and the legal responsibility are yours. Cavuno guides you to set up tax in Stripe but never configures it on your behalf.

Tax Collection

Collect sales tax, VAT, or GST on your board's checkouts automatically once you activate Stripe Tax on your connected account.

By Abi Tyas Tunggal and Jack Walsh

Cavuno can add sales tax, VAT, or GST to your board's checkouts automatically. Tax collection is driven entirely by your connected Stripe account: when you activate Stripe Tax and add your registrations, Cavuno detects that your account is tax-active and starts collecting on the next checkout. There is no separate toggle in Cavuno to keep in sync, and boards that have not set up Stripe Tax are completely unaffected.

You are the merchant of record for every board checkout, because all payments are direct charges on your connected Stripe account. That means the registrations and the tax liability are yours, and tax setup happens in your own Stripe Dashboard.

Turn on tax collection

Open your Stripe Dashboard and go to Settings then Tax
Complete Stripe Tax activation (set your origin address and defaults)
Add a registration for each place where you are registered to collect tax
That is it. Cavuno picks up the change and starts adding tax to your checkouts

In Cavuno you can confirm the state on the Board settings then Payments tab. The Tax collection row shows Active once your account reports tax-active, or Set up with a link to Stripe if it is not yet active.

What buyers see at checkout

When your account is tax-active, Cavuno asks Stripe to calculate tax on each checkout based on the buyer's location:

The correct tax is added as a separate line before the buyer pays
Buyers enter their address so the right rate can be calculated
EU and UK business buyers can enter a VAT or tax ID. Where the rules apply, the purchase is reverse-charged and no VAT is added, so registered businesses are not over-charged

If a buyer is in a place where you hold no registration, no tax is added and the purchase still completes. Stripe never blocks the sale.

Tax on invoice billing

The pay-by-invoice flow works the same way, with one difference. Because the hosted invoice page is read-only for the payer, the buyer's VAT or tax ID has to be captured up front. When tax collection is active, the billing step on the submission form shows an optional tax ID field. The ID is stored on the Stripe customer so the finalized invoice is reverse-charged where applicable.

See Invoice billing for the rest of the invoice flow.

What Cavuno does not do

Cavuno does not choose your tax settings, add registrations, or decide where you collect. Those are legal decisions that only you can make, and Stripe already provides the tools to manage them. Cavuno's job is to detect your setup and act on it, so your checkouts stay compliant without per-checkout configuration.