Billing portal

Stripe hosts the billing portal and handles card details. The exact invoice, customer-detail, plan-change, and cancellation controls shown there depend on Cavuno's current portal configuration.

Before you begin

You need Owner or Admin access to the Cavuno account with the subscription. Have the invoice number or billing detail you intend to change ready so you can verify the result before leaving Stripe.

Open the billing portal

Go to Settings → Billing and click Manage billing. This opens the Stripe billing portal. Use the controls available there to manage your payment method and any enabled invoice, billing-detail, plan-change, or cancellation options.

View and download invoices

When invoice history is enabled, past invoices can include:

• Invoice date
• Amount charged
• Payment status
• A download link for the PDF

Click the download link next to any invoice to save the PDF. The PDFs double as receipts for your records.

Update your payment card

In the billing portal:

1. Open the payment method section
2. Add your new card details
3. Set it as the default
4. Remove the old card if you want

Verify a billing update

After changing a payment method, confirm the portal marks the intended card as the default before closing it. If you changed billing details, reopen that section and confirm the saved values are shown. For an invoice download, open the PDF and match its invoice number, amount, and payment status to the row in the portal. Return to Cavuno with the portal's back link; Settings → Billing should still show your current Cavuno plan.

Update billing information

The portal can allow changes to the following details. If a field is not shown, contact support:

• Name and company name
• Email address
• Billing address
• Tax ID
• Phone number

Handle payment issues

Failed payments

If a payment fails, open the billing portal and update the default payment method. Cavuno keeps the current plan entitlements while the subscription is past_due. Retry timing, customer emails, and the final action after unsuccessful recovery follow Cavuno's live Stripe Revenue Recovery configuration; they are not triggered by the Cavuno application itself.

Payment disputes

For billing questions or disputes, check your invoices first, then contact support with the specific invoice details.

Security

Stripe hosts the portal and processes card details. Cavuno does not store the card number entered there. See Stripe's security documentation for the controls and compliance scope of Stripe's service.

Next steps

See Manage your subscription for plan changes and cancellation behavior, or compare the current plans and pricing.